I never liked walking up stairs. I preferred to sprint so I could get to the top as quickly as possible. But on 21 July 1969, forty years ago, I was forced to walk very slowly indeed up Collingwood Tech’s wide wooden steps, being crowded and bustled by fellow students, as we were herded into […]
Remember Me?
I’ve been shredding a lot of my old stuff in my office and I discovered the article below on customer service. Somethings never change do they? Remember Me? I’m the fellow who goes into a restaurant, sits down patiently and waits while the waitresses do everything but take my order. I’m the fellow who goes […]
Fish and Chooks
Here I am at BJ Seminars International world headquarters office reading an article on management training, the fishmongers way. According to the article, a group of Washington fishmongers were so successful in their version of customer service that they formed their own training consultancy; offering management one hour sessions to join them at their Fish […]
Where Egos I Go
We all have egos – ‘sense of self-esteem or self-importance’ – and a healthy ego is vital for our wellbeing. Recently I ran our Pozitive Kidz are happy kidz workshops for grade five and six students at a primary school. The workshops focused on building self esteem from a Tai Chi perspective. After the workshops […]
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