I’ve been shredding a lot of my old stuff in my office and I discovered the article below on customer service.
Somethings never change do they?
Remember Me?
I’m the fellow who goes into a restaurant, sits down patiently and waits while the waitresses do everything but take my order.
I’m the fellow who goes into a department store and stands quietly while the sales clerks finish their little chitchat.
I’m the fellow who goes into the bank and stands in line patiently while the teller tells the previous client all about her holiday.
I’m the man who drives into a petrol station and never blows his horn, but waits patiently while the attendant finishes reading his comic book.
Yes, you might say I’m a good guy, but do you know who else I am?
I’m the fellow who never comes back. And it amuses me to see you spending thousands of dollars every year to get me back when I was there in the first place.
And all you had to do to keep me was to give me a little service and show me a little courtesy.
Anon.
Footnote: Here’s a shameless self promotion plug. You may be interested in reading a sample chapter of our customer sevice e-book ‘How To Lose Customers Without Really Trying: The A-Z Guide.’ http://sn.im/n8whh .
If you’re not interested then that’s okay, I’ll just sob quietly to myself.
Chris,
Great argument, gone are days when customer service came first, or were those days ever really there? Its good to know you have held this belief for sometime, thanks for dusting it off for us,
Jordan
Thanks Jordan. It’s ironic that you don’t have to be a ‘rocket scientist’ to realise that customer service = good manners. It is really simple. Treat people like the way you would like to be treated and you are on your way to running a succesful business.
Hi, I have a copy of this “Remember Me” with me since 1970. I have used it in my Customer Service career all that time, & also have passed it on to a lot of people who were really impressed in the wording. I gave a copy to a person who I believe was a professor in Sydney University. Ford Motor Company also used it for Service Training. I can also update one more thing, TREAT THE CUSTOMER AS THE CUSTOMER WANTS TO BE TREATED, RATHER THAN TREAT THE CUSTOMER HOW YOU WANT TO BE TREATED. I STILL USE IT TO THIS TIME.