I’ve been shredding a lot of my old stuff in my office and I discovered the article below on customer service.
Somethings never change do they?
I’m the fellow who goes into a restaurant, sits down patiently and waits while the waitresses do everything but take my order.
I’m the fellow who goes into a department store and stands quietly while the sales clerks finish their little chitchat.
I’m the fellow who goes into the bank and stands in line patiently while the teller tells the previous client all about her holiday.
I’m the man who drives into a petrol station and never blows his horn, but waits patiently while the attendant finishes reading his comic book.
Yes, you might say I’m a good guy, but do you know who else I am?
I’m the fellow who never comes back. And it amuses me to see you spending thousands of dollars every year to get me back when I was there in the first place.
And all you had to do to keep me was to give me a little service and show me a little courtesy.
Footnote: Here’s a shameless self promotion plug. You may be interested in reading a sample chapter of our customer sevice e-book ‘How To Lose Customers Without Really Trying: The A-Z Guide.’ http://sn.im/n8whh .
If you’re not interested then that’s okay, I’ll just sob quietly to myself.